Privacy Policy – Stitch Design Files

At Stitch Design Files, your privacy is very important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit and make purchases from our website. By using stitchdesignfiles.com, you consent to the practices described in this policy.

1. Information We Collect

We collect different types of information to provide and improve our services. The types of personal data we collect include:

a. Personal Information

When you make a purchase or create an account on our website, we collect the following information:

  • Name
  • Email address
  • Billing and shipping address
  • Payment details (via PayPal or credit card)

b. Automatically Collected Information

When you visit stitchdesignfiles.com, we may automatically collect certain information through cookies and similar tracking technologies, including:

  • Your IP address
  • Browser type and version
  • Device information (desktop, tablet, mobile)
  • Pages you visit on our site
  • Time spent on pages and links clicked

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To process transactions: Your personal and payment information is used to complete your purchase and provide digital downloads of our embroidery design files.
  • To improve our services: We analyze user data to enhance the user experience and optimize our website.
  • To send communications: We may use your email address to send you updates, newsletters, promotional offers, or order confirmation emails.
  • To provide customer support: If you contact us, we may use your personal information to assist you with your order or answer any inquiries.

3. How We Protect Your Information

The security of your personal information is important to us. We implement the following measures to protect your data:

  • Encrypted Transactions: All payment transactions on stitchdesignfiles.com are processed via PayPal’s secure, encrypted platform. We do not store any credit card information on our servers.
  • Data Encryption: Any personal data entered on our site is encrypted using Secure Socket Layer (SSL) technology.
  • Restricted Access: Only authorized personnel have access to your personal information, and they are required to keep your information confidential.

4. Sharing Your Information

We do not sell or share your personal information with third parties except under the following circumstances:

  • Payment Processing: Your payment information is shared with PayPal to complete your purchase.
  • Service Providers: We may share information with third-party service providers who help us operate our website (such as web hosting services) but only to the extent necessary to provide these services.
  • Legal Requirements: If required by law, we may disclose your information to comply with legal obligations, enforce our policies, or protect our rights.

5. Your Rights

You have the right to:

  • Access your personal information that we hold.
  • Correct any inaccurate or incomplete information.
  • Request deletion of your personal information.
  • Withdraw consent to our use of your personal data at any time.

To exercise any of these rights, please contact us at help@stitchdesignfiles.com.

6. Cookies and Tracking Technologies

Stitch Design Files uses cookies and other tracking technologies to collect and store information about your interactions with our website. Cookies allow us to:

  • Improve site functionality and user experience.
  • Remember your preferences and login details.
  • Analyze traffic and performance on our website.

You can choose to disable cookies through your browser settings, though some features of our site may not function correctly if cookies are disabled.

7. Third-Party Links

Our website may contain links to third-party websites, such as PayPal or external resources. Once you leave our website, we are not responsible for the privacy practices or content of those websites. We recommend reviewing the privacy policies of any third-party sites you visit.

8. Changes to Our Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. If we make material changes, we will notify you by updating the policy on our website. Please review this page periodically for any updates.

9. Contact Us

If you have any questions about this Privacy Policy or the handling of your personal information, please contact us at:

Email: help@stitchdesignfiles.com