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Why Contact Stitch Design Files?

We understand that selecting and downloading the right digital embroidery design files can sometimes be challenging, especially if you’re new to embroidery or using a particular machine. That’s why we offer comprehensive support to guide you through every step, from choosing the right format to downloading and using your files successfully.
  • File Format Compatibility: We ensure our embroidery files are available in formats like PES, DST, JEF, and HUS, compatible with major brands such as Brother, Janome, and Husqvarna.
  • Download Assistance: Having trouble accessing your files? Let us help you troubleshoot any issues you may encounter with downloading.
  • General Inquiries: If you have any questions about our designs, product details, or services, we’re happy to provide you with the information you need.

Get in Touch Today

Don’t hesitate to contact us for support. We’re here to ensure you have a seamless experience with your digital embroidery design files.



    Frequently Asked Questions (FAQs)

    We offer a wide range of digital embroidery file formats to ensure compatibility with most embroidery machines. These include:
    • PES (Brother, Babylock, Deco)
    • JEF (Janome, Elna, Kenmore)
    • DST (Tajima)
    • HUS (Husqvarna, Viking)
    • XXX (Compucon, Singer)
    If you need a format that isn’t listed, please contact us for assistance.
    After completing your purchase, you will receive a download link via email. Please click the “ZIP” button in the email to download your files.You can also access your files directly from your account on our website:
    • Log in to your account.
    • Go to “My Orders“
    • Click the “ZIP” button next to the file you purchased to start the download.
    If you’re having trouble downloading, try the following:
    • Clear your browser cache.
    • Use a different browser.
    • Disable any ad blockers.
    If the issue persists, feel free to contact our support team for assistance.
    Our digital embroidery design files are compatible with most major embroidery machine brands, including:
    • Brother (PES format)
    • Janome (JEF format)
    • Husqvarna (HUS format)
    • Singer (XXX format)
    • Tajima (DST format)
    Please ensure that you download the correct format for your machine. If you’re unsure, refer to your machine’s manual or contact our support team for guidance.
    Yes! If your machine requires a specific file format that isn’t listed, simply reach out to us. We’ll do our best to convert the design to the format you need. Just contact us with your order number and machine details.
    Due to the nature of digital products, we do not offer refunds on digital embroidery design files once they have been downloaded. However, if you experience any issues with the file, such as compatibility or corrupted downloads, we are happy to assist you in resolving the problem. Please contact our support team, and we’ll work with you to find a solution.
    You can manage your order by logging into your account. If your order is still pending and has not been downloaded, you can request a cancellation. For assistance, contact our support team, and we will guide you through the process.