Privacy Policy

Privacy Policy

Last Updated: 01/01/2025

At Stitch Design Files, your privacy is extremely important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or make purchases on stitchdesignfiles.com. By accessing or using our website, you agree to the practices outlined in this policy.

1. Information We Collect

We collect information to provide, improve, and support our digital embroidery design services. The types of information we collect include:

a. Personal Information

When you create an account or make a purchase, we may collect:

  • Name
  • Email address
  • Billing address
  • Payment confirmation details, such as transaction ID and payment status from PayPal

Important: We do not collect or store your full credit card or banking details. All payments are securely handled by PayPal.

b. Automatically Collected Information

When you browse our website, we may automatically collect information using cookies and tracking technologies:

  • IP address
  • Browser type and version
  • Device type (desktop, tablet, mobile)
  • Pages viewed and time spent on the site
  • Clicks, interactions, and usage patterns

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To process your purchase: including order confirmation, payment verification, and providing download access to your digital embroidery files.
  • To improve our website: analyzing user behavior helps enhance user experience and site functionality.
  • To send communications: including order updates, newsletters, promotional announcements, and customer service messages.
  • To provide customer support: resolving issues related to downloads, formats, or account access.

3. How We Protect Your Information

We take your data security seriously and implement the following measures:

  • SSL Encryption: Personal data entered on our site is encrypted using Secure Socket Layer technology.
  • Secure Payment Processing: All transactions are processed through PayPal’s encrypted platform.
  • Restricted Access: Only authorized team members may access your information, and they are required to maintain confidentiality.

4. Sharing Your Information

We do not sell, trade, or rent your personal information. We may share your information only in the following circumstances:

  • Payment Processing: Information needed to complete your payment is securely shared with PayPal.
  • Service Providers: Limited data may be shared with trusted partners who operate our website or systems, strictly for operational purposes.
  • Legal Requirements: If required by law, or to protect our rights, we may disclose relevant information.

5. Your Rights

You have the right to:

  • Request access to the personal information we hold about you.
  • Request corrections to inaccurate information.
  • Request deletion of your personal data, when legally permitted.
  • Withdraw your consent to data processing at any time.

To exercise your rights, please contact us at [email protected].

6. Cookies and Tracking Technologies

Stitch Design Files uses cookies to enhance your browsing experience. Cookies help us:

  • Improve site functionality
  • Remember your preferences
  • Analyze website performance and usage

You may disable cookies in your browser settings; however, some features of the site may not work properly without them.

7. Third-Party Links

Our website may contain links to third-party platforms (such as PayPal or external resources). These websites have their own privacy policies, and we are not responsible for their content or practices. We recommend reviewing their policies before interacting with those sites.

8. Changes to This Privacy Policy

We may update or modify this Privacy Policy at any time. Any changes will be posted on this page. Continued use of our website indicates that you accept the updated policy.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us: