Refund Policy – Stitch Design Files

At Stitch Design Files, we are committed to customer satisfaction. However, due to the nature of digital embroidery design files, all sales are final once the files have been downloaded. Please read our refund policy carefully before making a purchase.

1. Digital Products – No Refunds Once Downloaded

Since our products are digital embroidery design files, we cannot offer refunds once the files have been downloaded. This policy ensures the integrity of the digital products and protects our business from potential misuse.

2. Refund Eligibility

Refunds may be considered under the following circumstances:

  • Non-Downloaded Files: If you purchased a product but have not yet downloaded it, you may request a refund within 7 days of the purchase date. To initiate the process, please contact us at help@stitchdesignfiles.com.
  • File Errors or Corrupt Files: In the rare case that the files you purchased are corrupted, incomplete, or incompatible with your machine, we will work with you to correct the issue or provide a refund if the issue cannot be resolved. Please provide a description of the problem, and we will assist in resolving it.

3. How to Request a Refund

To request a refund for an eligible purchase, please follow these steps:

  1. Contact Us: Send an email to help@stitchdesignfiles.com with your order number, purchase date, and details of the issue.
  2. Provide Proof: If the issue involves a corrupted or unusable file, please attach screenshots or a detailed description of the problem.
  3. Refund Process: If your refund request is approved, we will issue the refund back to the original payment method within 5-10 business days.

4. Exchanges

We do not offer exchanges on digital products. If you have mistakenly purchased the wrong file or format, please contact our support team. In most cases, we can assist you in obtaining the correct file format without requiring a new purchase.

5. Contact Us for Support

If you have any questions or concerns about your purchase, or if you encounter issues with downloading or using our digital embroidery design files, please don’t hesitate to reach out. We are here to help resolve any issues as quickly as possible.

Contact Information:
Email: help@stitchdesignfiles.com

Final Notes

By purchasing digital embroidery design files from Stitch Design Files, you agree to this refund policy. We reserve the right to update or modify this policy at any time. Any changes will be posted on this page.