Effective Date: August 9, 2024

1. Delivery Method

All products sold on StitchDesignFiles.com are digital embroidery design files.
We do not ship any physical items. After your payment is successfully processed, you will receive an instant download link sent to your registered email address. You can also access your purchased files at any time through your account’s “Downloads” section.

2. Processing Time

Delivery is instant. Once your order is confirmed, our system will automatically send your download links within minutes. There is no shipping delay because the products are delivered digitally.

3. How to Download

  • Check your email inbox (and spam/junk folder) for the order confirmation email containing your download link.

  • Log in to your StitchDesignFiles.com account and navigate to “My Downloads” to re-download your files anytime.

  • We recommend saving your files immediately after purchase to ensure long-term access.

4. No Physical Shipping

Please note: We do not ship any physical goods. No printed patterns, USB drives, or CDs will be mailed to you. All embroidery designs are delivered electronically via download links.

5. Refunds and Support

If you experience any issues with your download link or file format, please contact our customer support team. We will promptly assist you to ensure you receive the correct files.